1815 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 1815 platform collects, uses, stores, and protects the personal information of Malaysian users who register for and use our services.
Effective date: 1 January 2026. This policy applies to all registered users of the 1815 platform.
Information We Collect From You
When you register or use the 1815 platform, we collect various types of information to keep the platform running smoothly and to provide a secure experience for Malaysian users. The information collected is as follows:
Account & Identity Information
During registration, you will be required to provide your full name, email address, phone number, and other identity details needed for account verification. This information is used to verify your identity, process transactions, and contact you regarding your account.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method, such as bank details for FPX or your Touch 'n Go eWallet account number. We do do not store your credit card number or banking password directly — all processing is handled through secure, encrypted payment processors.
Device & Browser Information
The 1815 platform automatically collects technical information when you access it, including your IP address, device type (Android/iOS/desktop), browser model, operating system, and language settings. This information is used to optimise how the platform displays on your device and to identify any suspicious activity.
Usage Data & Platform Activity
We record activity within the platform, including games played, session duration, bet amounts, and interactions across different sections of the platform. This data is used for security purposes, dispute resolution, and improving the overall user experience.
How Your Information Is Used
All information collected by 1815 is used solely for legitimate purposes related to platform operations. We do not sell or rent users' personal data to any external party for advertising or marketing purposes without your consent.
- Account management — verify identity, process registrations, and maintain account security.
- Transaction processing — process deposits and withdrawals in MYR accurately and securely.
- Customer support — address enquiries and resolve issues related to accounts or transactions.
- Fraud prevention — detecting and blocking suspicious activity or conduct that violates our terms of use.
- Platform improvements — analyse usage patterns to improve performance and the experience for Malaysian users.
- Legal compliance — fulfil applicable legal and regulatory obligations.
Cookies, Tracking & Data Security
Use of Cookies
The 1815 platform uses cookies to save your login preferences, maintain active sessions, and ensure smooth platform navigation. There are two types of cookies in use:
- Session cookies — Deleted automatically when you close your browser. Used to maintain your login state during an active session.
- Persistent cookies — Stored for a longer period to remember your preferences such as display language and account settings.
You can manage or delete cookies through your browser settings. However, disabling cookies entirely may affect certain functions on the 1815 platform.
Data Security & Storage
All user personal data is stored on servers protected with SSL (Secure Socket Layer) encryption. Access to user data is restricted to authorised personnel only, and every access is logged for security audit purposes. Account passwords are stored in a hashed format that cannot be decrypted by anyone, including 1815 staff.
While we take all reasonable precautions, no security system can be guaranteed 100% secure. Users are advised to use strong passwords and never share their login credentials with anyone.
Sharing Data with Third Parties
1815 does not sell, rent, or disclose users' personal information to third parties for advertising or marketing purposes. However, there are limited circumstances where information may need to be shared:
Payment Processors
To facilitate deposits and withdrawals in MYR, the necessary transaction details are shared with third-party payment processors such as FPX and Touch 'n Go providers. These processors operate under their own security standards and only receive the information required to complete the relevant transaction.
Legal Requirements
1815 may disclose user information to the relevant authorities if required by law, court order, or official investigation. In such cases, we will disclose only the minimum information required by law.
Technical Services
Technical service providers who assist in maintaining platform infrastructure may have limited access to system data. All such providers are bound by strict confidentiality agreements and are not permitted to use the data for any purpose beyond their technical duties.
Your Rights as a 1815 Platform User
You have the right to request a copy of the personal information we hold about you. Submit your request via email to [email protected].
If you find that your personal information on the platform is inaccurate or outdated, you may request a correction through your account panel or via support.
You may request the deletion of your account and personal data. Please note that certain data may need to be retained to meet legal requirements.
Changes to the Privacy Policy & How to Contact Us
1815 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to registered users via email or in-platform notification. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, how we handle your data, or to submit a user rights request, please contact our support team:
Email: [email protected]
You may also visit our FAQ page for answers to common questions about privacy and account security on the 1815 platform.
Your Data Security is Our Priority
Register with confidence — the 1815 platform is built to protect Malaysian users' information at every step.